• krystiebrinkley@thesilverchics.com
  • Phone: 270-210-4555

ANSWERS TO YOUR QUESTIONS

Shopping Information

What's the cost of shipping?
Shipping is based on the rates for USPS
When will you ship my order?
I am an instant gratification type gal and assume my customers are as well! My goal is to ship your orders within 2-3 business days, if not sooner.
How long will it take to arrive?
Items typically take 4-10 business days to arrive once shipped.Due to COVID-19 and USPS delays, please be patient with shipping services. Tracking will be provided by email once your order ships.
Where do you ship?
We offer our products to residents in the USA.

Payment Information

Do I have to pay sales tax?
Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your accounts will be charged within 24 hours of completing checkout.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view or pay. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Manage Subscription". From there, you may skip a month, pause your boxes, cancel or reactivate your subscription. You can also access "Manage Subscription" from your order confirmation email.
How do I track an order?
After your shipping label has been printed, you will receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.